Maintaining and cleaning a large facility requires the work of dozens of skilled professionals. Micromanagement isn’t always an option because it would drain resources and cause projects to stall and standards to fall. Only with a team of dedicated facility management experts can building directors hope to operate a self-sufficient maintenance plan.
But how can you trust the expertise and diligence of a facility service provider (FSP) before you work with them? Testing out new vendors is always a business risk, but there is one thing you can do to reduce that liability: Only select FSPs that have been fully certified in the Cleaning Industry Management Standards (CIMS), benchmarks developed by the worldwide cleaning association ISSA.
Looking to find the best of the best when it comes to an FSP? If the following statements apply to you, only trust CIMS-certified service providers.
You strive for excellent customer service
CIMS-certified FSPs understand customer service. CIMS protocols were developed to help FSPs respond to unique and unexpected situations. This advanced training helps certified FSPs quickly adapt to any facility, so you can rest easy, assured in the knowledge that your service provider won’t settle for cookie-cutter solutions.
CIMS-certified FSPs display the same dedication whether they are performing routine maintenance checks or handling a major operational problem. Plus, certified FSPs actively work to circumvent major problems by implementing predictive and preventive maintenance plans. These advanced maintenance strategies save resources and stop costly failures before they happen.
You expect comprehensive, tailored services
Communication is the cornerstone of an efficient maintenance plan, and certified FSPs are trained to provide seamless communication between maintenance professionals and facility directors.
For example, a certified provider, such as ATALIAN, will send representatives to regularly meet with facilities managers in order to address daily needs, review KPIs, plan quarterly goals and more. This two-way flow of information means everyone stays on the same page. It’s a strategy designed to control costs without lowering standards of excellence.
Certified providers also understand the unique needs that arise in each business sector. Needs of commercial real estate are quite different from those of the manufacturing sector. The education sector is even another world removed.
You only work with qualified professionals
Piecemeal facility management plans that rely on different vendors for management, security and custodial services tend to be flawed for one major reason: They turn the facility manager into a middle man. He or she must spend hours a day communicating with each disparate vendor. And when vendor responsibilities overlap, even more chaos ensues.
By working with a certified, white glove FSP, facility managers regain their authority. They are partners in a committed business relationship, not middlemen running between vendors.
By working with a CIMS-certified FSP, you’ll have a dedicated management partner that places your needs above their own.
You want to stay up-to-date on the latest facility management innovations
CIMS-certified FSPs regularly review their processes to fine-tune delivery and stay abreast of the latest technology innovations. Busy facilities managers often don’t have the time to keep up with every new piece of technology or industry regulation. That’s part of what makes it so important to only hire CIMS-certified FSPs.
From the chemicals used to sanitize the floors to mobile devices used to dispatch work orders – there’s no part of facilities management that is immune to change. It requires a large team of dedicated professionals to stay current on new development. If you want to stay on the cutting edge, you need a trustworthy FSP.
ATALIAN Global Services (formerly Temco Facility Services, a CIMS-certified FSP, is proud to offer world-class facilities services around the globe. We value entrepreneurialism, agility, sustainable responsibility, integrity and simplicity. We have the knowledge and the resources to provide world-class service.